REFUND & RETURN POLICY

At Mansion Luxe Gifts, we take great pride in the quality, craftsmanship, and attention to detail that goes into every piece we create. Your satisfaction is important to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags,  in its original packaging and not customized. You’ll also need the receipt or proof of purchase. 

Personalized & Custom Orders

Due to the customized nature of personalized gifts, engraved products, custom creations, and made to order resin artwork, all personalized and custom orders are final sale.

Once production has begun, custom and personalized orders cannot be canceled, modified, exchanged, returned, or refunded.

 

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an error made by Mansion Luxe Gifts, please contact us within 24 - 48 hours of delivery.

Documentation Required

Please provide:

• Clear photographs of the item

• Clear photographs of any damage or defects

• Photographs of the exterior shipping box

• Photographs of the interior packaging materials

Resolution Options

Approved claims may be resolved through a replacement, repair, store credit, or refund at our discretion based on the circumstances of the claim.

Non Personalized Products

Eligible non personalized and ready to ship products may be returned within 14 days of delivery.

To qualify for a return:

• Item must be unused

• Item must be in original condition

• Item must be returned in original packaging

• Item must show no signs of wear, damage, or alteration

Customers are responsible for return shipping costs unless the return results from an error on our part.

Original shipping charges are non refundable.

Return Approval

Returns must be approved by Mansion Luxe Gifts before being shipped back.

Items returned without prior authorization may be refused.

Mansion Luxe Gifts reserves the right to deny returns or issue partial refunds for products that do not meet the conditions outlined in this policy.

Questions

For return assistance, please contact:

support.mansionluxegifts@gmail.com

Mansion Luxe Gifts
Elevated Gifting. Timeless Impressions.