FAQ - Frequently Asked Questions
Frequently Asked Questions
Customization & Craftsmanship
Do you offer personalization on your products?
Yes. Exquisite personalization is at the heart of what we do. Many of our signature pieces can be custom engraved with names, initials, significant dates, or special messages. Our personalization is precisely carved directly into premium materials to create a lasting, high quality finish with a beautiful textured appearance.
Are your products handmade?
Yes. Our collections, including our signature ocean resin art and luxury charcuterie boards, are carefully handcrafted by artisans. Because we use natural materials, premium hardwoods, and hand poured resin, each piece features unique grain patterns and distinct flowing wave effects. These natural variations ensure your luxury gift is completely one of a kind.
Shipping & Production Timeline
How long does it take to create and ship my order?
Because our luxury personalized gifts, ocean resin art, charcuterie boards, and handcrafted keepsakes are made to order with careful attention to detail, processing times vary by product. Estimated production timelines are provided directly on each product page. Once your custom piece has been carefully inspected and approved, it is securely packaged and shipped with tracking information.
Do you ship internationally?
Yes. We offer shipping to select destinations worldwide so you can send the perfect gift wherever it is needed. Available international shipping destinations, rates, and delivery estimates are calculated automatically during checkout based on your location.
Returns, Damages & Order Support
Can I return or exchange a personalized item?
Due to the bespoke nature of personalized keepsakes and made to order creations, custom orders are generally non refundable and cannot be returned. However, your satisfaction is extremely important to us. If there is a defect, damage, or an error on our part, we will work with you to make it right.
What should I do if my order arrives damaged?
We take great pride in our packaging to help ensure your order arrives safely. In the unlikely event that your package is damaged during transit, please contact our support team as soon as possible. Include clear photos of the damaged item and the exterior packaging so we can prioritize a prompt resolution or replacement.
Do you offer corporate gifting and bulk orders?
Yes. Mansion Luxe Gifts offers premium corporate gifting solutions for businesses, client appreciation gifts, employee recognition gifts, and special events. Please contact us directly to discuss custom packages and volume pricing.
How can I contact Mansion Luxe Gifts?
Our team is always happy to assist you.
Email: support.mansionluxegifts@gmail.com
For custom orders, product questions, shipping inquiries, or gifting recommendations, please reach out through our Contact Us page or by email.
How do I care for my resin charcuterie board or resin artwork?
To preserve the beauty of your handcrafted piece, we recommend hand washing only and avoiding dishwashers, microwaves, prolonged direct sunlight, and excessive heat exposure. Detailed care instructions may be provided with select products.